DO NOT BUY THIS THING!!!
Resarf
7/22/2019
Fingerprints, scrapes and other marks inside this unit when received. Some we could clean up. Some are permanent. Ice maker is pathetic...six half glasses of ice & you're done! The fridge part just conked out last week and needs parts we're told. Three months old. Never again will I purchase anything from Whirlpool or anything made in the States.
Four thousand dollars and you don't even get mediocre! Shame on you! No pride in your workmanship!
Originally posted on Whirlpool.com
No, I do not recommend this product
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Love the clean lines!
Nagpeds
7/19/2019
We especially enjoy the non fingerprint feature of the exterior doors. The interior layout makes it easy to see at a glance just what you have in there.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Best space for counter dept
Kelly19
7/9/2019
I bought this about a month ago and so far so good. This had the most cu. ft. we could find for counter depth with good reviews. We get a lot of use out of the favorite fill and measured fill options on the water dispenser. Makes a few beeps every once in a while but I've gotten used to it. Otherwise never makes much noise. Does seem to be a bit hot on the right side (when looking at it) but no issues with anything and we have enough clearance for proper ventilation.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Sleek and functional
GBlack
7/8/2019
We purchased this product in November and it took a while to get to us, approximately 5 months. Product is great and functional. Only had three issues where it locked up and wouldn't dispense water/ice. Somehow it automatically turned on the cleaning feature and we can't turn it off without unplugging it.
Originally posted on Whirlpool.com
Yes, I recommend this product
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DO NOT BUY THIS FRIDGE
Riley2019
7/1/2019
I have had this version for 1.5 years, within 8 months of having the refrigerator water would spontaneously leak out from the ice chute. I would come home to water all over the floor. Could only turn on for short periods of time and then dump out the ice after using. We had 5 service calls under warranty and after another 8 months of dealing with ineffective repairs Whirlpool agreed to replace it after I paid $650 for the amount of time I had the refrigerator. The first replacement fridge was dented so bad the top was bowed, the second replacement refrigerator was scratched across the front. The third replacement refrigerator never left the factory and I was stuck at home again for the third day of lost work only to find out no one was going to deliver. Not only does Whirlpool produce a poor quality product they have not followed through on supporting the customer. I am still without a working replacement refrigerator and damaged wood floors from a constantly leaking ice machine.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Great refrigerator1
Lynn in Michigan
6/24/2019
I bought this to use in my new condo and I love it. I previously had a similar Kenmore product that had a more flexible freezer configuration but sold it with the house when I moved. Beyond that the frig is great.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Love the cubed ice in door!
pearl cottage
6/24/2019
Bought this model for our newly built home and it made a wonderful addition to our gourmet kitchen. Beautiful sleek design looked amazing in our built out cabinet enclosure. So happy we made this selection.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Will not keep your food cold
SarahB31
6/19/2019
We bought this refrigerator in December of 2017. After a couple of months we realized our food was not as cold as it should be. We then had 8 different service calls from the place we bought the refrigerator from (they have been amazing). Finally Whirlpool deemed our refrigerator a lemon so they gave us a new refrigerator to replace it (same model number). After a few months of having the 2nd refrigerator the ice maker stopped working. That took several service calls and the replacement of the entire left hand door to fix. Then, after a couple more months this second refrigerator has stopped keeping things cool. We have it set at 35 degrees, but the top shelf continuously hovers around 44. So far we have had 15 service calls and our refrigerator is still not doing its job. It does look nice, and the stainless steel really is fingerprint proof. However, our rusty 40 year old backup refrigerator in our garage works better than this one.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Great features
Trianglemom
5/20/2019
Only problem was didn't realize height over my cabinet wasn't enough. Had to take the hinges off & attach sensors directly to top of fridge to work.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Almost perfect
Lokug
5/11/2019
Beautiful appliance. Love the French doors, ice maker in the door, and pull out freezer drawer. Negatives are a tiny ice maker that produces about 8 ounces of cubes at a time with no large storage bin to hold multiple batches. I will need to use ice cube trays. Also the exterior ice dispenser sends out one or two more cubes after you have walked away. Also it is very loud when water refills the ice maker.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great features
Jennyl
5/11/2019
I bought this a month ago and am enjoying it so much. Love the crushed ice feature on the door.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great design, but horrible functionality.
Dabb
5/1/2019
I purchased this fridge less than 6 months ago. I'm on my third service call to repair the ice maker. Each service call takes about 2 weeks leaving me with a $3000 + fridge that does not produce ice. I will not purchase or recommend another Whirlpool product if this is any indication of their reliability.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Problems less than a year after purchasing
Beau2018
4/29/2019
Similar to other reviews, we bought this to complete our appliances in a new home. The door handles are uneven which doesn't seem like a huge deal, but I notice it all the time. More importantly, the ice maker is broken on our frig as well. Huge clumps of ice pile up and leave water everywhere. Now we have warped hardwood floors in front of the frig. We have turned off the ice and pulled everything out. The tray is flimsy and cracked in half. We haven't gotten a replacement yet, but assume it will break as well due to the low quality. It is also quite loud. It seems to always be buzzing? It does look nice, but the problems shouldn't be happening.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Starting to regret buying Whirlpool
MH59
3/27/2019
I ordered this special order counter depth frig in November, and it wasn't delivered until March. It came with a shattered infinity shelf which needed to be replaced. Glass had fallen to the back, which I cannot completely get out. Twenty days later, the ice maker froze up into one big chunk and then as I arrived home from work, there was water everywhere inside and outside the frig. The design of this frig is beautiful, but I'm wondering about the quality of the build. For months, we were buying ice bags because the ice maker on our 20 year-old frig was broken. It looks like we are back to buying ice again. It is completely unacceptable to spend $3000-$4000 on a new frig and end up with an ice maker that doesn't work and a poor quality appliance. I thought the Whirlpool brand meant quality, but I guess not any more. We have a repair technician coming to look at it, but judging from previous reviews, I'm not optimistic. I'm not convinced that Whirlpool really cares about their customers.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Good liking Refrigerator.
Johnny226
2/26/2019
I have had this fridge for a month now. It's works great and is set up well for different size products. Love the water and ice dispenser in the door.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Not worth the price. Poor quality
jgav351
2/20/2019
I bought this fridge in october 2017 as part of a 4 piece whirlpool appliance suite for our newly renovated kitchen. Did a lot of research about all the appliances we purchased. Upgraded all the appliances to mid-high grade hoping they would be worth the money. This fridge is already showing signs of rusting on the door. The words "water" and "ice" are stickers on the metal. Why they wouldn't etch it in the metal is beyond me. That may sound petty, but when you are asking $4000 for a fridge, i think it requires more than stickers. I could have lived with the cosmetic issues, but all 4 appliances I purchased have broken 13-15 months after installation. The ice maker broke on this at the 13 month mark. I have extended warranty thru best buy, so it got fixed, but i have spoken to whirlpool no less than 10 times about the quality of their appliances and let me tell you, they do not care. If you do buy whirlpool, and i DO NOT recommend it, make sure you buy the extended warranty on all appliances thru whirlpool, because I have all mine thru best buy and whirlpool with not give you the time of day after your 1 year manufacturer warranty is up
Originally posted on Whirlpool.com
No, I do not recommend this product
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Unhappy with New Refrigerator
thenurse
2/11/2019
I bought this refrigerator on 12/29/18. After delivery team came I noticed the doors were not even, the right was higher than left and doors were not sitting flush. Delivery team came back and now right door is lower than left door and sticking out about 1/2 inch from left door. Doors are closing flush.
Whirlpool is telling me this is a cosmetic issue and refusing to replace the refrigerator.
Why would I want a new refrigerator at that is over $3000 with doors that are misaligned and not sitting flush!
Originally posted on Whirlpool.com
No, I do not recommend this product
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Good Design, Horrible Quality
Emily13579
2/7/2019
I bought this fridge a year ago. When it shipped, the main module didnt work, so for the first 6 weeks of having my new fridge, it couldnt keep anything cold, but it could light up and dispense water. Then 1 week after the factory warranty expired, the ice maker pulled an essential wire out of the door to power the ice maker. I'm told is a very common problem. So I have been waiting 8 weeks for a replacement door, and on Monday when the door doesnt come in.... I get to wait another 8 weeks. But no worries, the broken door hinge can be installed 2 weeks after the door comes in.
For the 68 weeks I've had this fridge for, it hasnt been running correctly for 20.6% of the time. For a $4000.00 fridge, I am not impressed.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Very practical and welcoming fridge
KenWhirl
1/22/2019
Have had it for two or three weeks. Perfectly fit our cutout. Pro's: 1) Wonderful to see all of the food clearly as it is extremely well lit and... 2) It uses its extra height very well, with essentially an additional shelf in the main area and on the sides and so more is visible. 3) The shelf adjustments in the main area are very practical/innovative. 4) The crispers are nice and tall compared to other fridges, plus a small meat compartment, and the pull-out "platter" area is great for kid snacks. Cons: 1) undeniably noisier than the LG that we first purchased (but that had more depth than we wanted). quite the variety in the noise, 2) after leveling, for some reason the doors did click, 3) is a smaller freezer, and 4) freezer items can inexplicably fall over rear edge that does not go up all the way, and 5) the freezer drawer is not latched and so requires a small tug. All in all, we do like it very much despite the cons.
Originally posted on Whirlpool.com
Yes, I recommend this product
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has a shrill noise
JCJC
1/21/2019
Purchased 8/26/18 but didn't receive until 11/26/18. It makes a constant shrill noise. I should have read the reviews before buying, because it rec'd many poor reviews. Sounds like if it stops working people are waiting for parts and have no working fridge. If this happens we will just buy a diff brand and soak up this expensive loss. Lesson learned the hard way.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Quiet, beautiful to look at, easy to keep clean
pjsw
1/18/2019
Bought 3 weeks ago and I just love it. Very spacious, easy to store food, easy to access needed items. Love the storage in the doors..
Originally posted on Whirlpool.com
Yes, I recommend this product
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Chill out!
Howto
1/13/2019
Sleek looks are secondary to the performance and features. Love the anti-smudge feature.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Love my New frig, the many features are great!
Theresaevans119
1/8/2019
My frig so cool the lights inside the ice cubes are perfect size and the filtered water is sooo good!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Bug and everything fits!
DoryO
1/4/2019
I was worried about buying something I couldn't see 1st hand but when it finally arrived I was thrilled! Would give 5 stars if the freezer drawer was designed so it didn't come out when opening freezer. That part is very annoying to me.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Good looking with nice features
BritgirlNeal
12/29/2018
We have only had this fridge a few weeks so this review is based mainly on looks and features. So far, we really like this appliance. There is plenty of room inside, even though we have the counter depth. Love the nice quality handles on all the inside drawers, they pull out smooth and easy. Also love the extra plate shelf inside, this is a nice feature that allows for putting large platters on a narrow shelf. This is a good looking fridge with quality features. The ice dispenser is great, it makes small cubes that don't spray everywhere when you fill a glass. So far, we are very happy with our choice from whirlpool
Originally posted on Whirlpool.com
Yes, I recommend this product
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Beautiful appearance inside, and out.
LarryE.Sut
12/28/2018
We bought this refrigerator in August and it arrived in December a day before taking a long trip. Either it is in great demand, or the Whirlpool company has not been able to procure the necessary materials to keep the products coming. The Fridge itself is very good looking inside and out. In the few days we have had it, we see no problems. The ice maker is pretty quiet and makes little cubes, good for quick cooling of drinks but bad for long cooling of drinks. So far so god.
Originally posted on Whirlpool.com
Yes, I recommend this product
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The Best Refrigerator I've Ever Owned!
Miss Brenda
11/18/2018
I bought my Whirlpool refrigerator for a condo I was remodeling and didn't install it for two months. Once it arrived I was amazed at its spaciousness, lighting, shelving flexibility and beverage dispenser.
We've owned Sub Zero, Thermidor and a host of other brands, but this is the best.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Love it
Poppy65
11/5/2018
Identical to and runs just as good as the Kitchen Aid that we replaced
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Yes, I recommend this product
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Love this fridge!!!!
Ingram59
10/19/2018
I bought this counter depth refrigerator a couple months ago and I couldn't be more pleased. It is very spacious and I love the organization it provides. It is quiet and the ice maker is great. My kitchen is small and the counter depth Whirlpool refrigerator still gives me ample room. I highly recommend this refrigerator!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Precision built and Stunning Craftsmanship
LCK Alexandria
10/8/2018
For decades I was blindly brand loyal to Samsung, but after my most recent debacle with Samsung which consisted of utterly disappointing customer service, lack of integrity, and no local "certified service technicians" (despite living in a major city!), I warily decided to give Whirlpool a try. Even though I had to wait a month for my Whirlpool, it was 100% worth it. The functionality, precision, and thought behind the design is unparalleled. From the moment you plug in this space age appliance, hear the vacuum suction of the doors open, and see the sleek white interior illuminate, you realize immediately this is not grandma's old Whirlpool, but rather the next generation and future of appliances. Being completely forthright, I ignorantly thought an American made appliance was not as superior as those from abroad (Lets be honest, many of us face this consumer bias with cell phones, TVs, cars, etc...). With this refrigerator, it's clear the engineers of Whirlpool thought everything through: the layout is perfect, the tolerance of all movable parts precise, and the performance razor sharp. As we eat many ethnic foods in our household, our Whirlpool generously stocks large dishes, ranging from whole lasagnas to vats of sangria, at the perfect temperature. From this point forward, as a General Contractor who has completed hundreds of kitchen fit-outs, I will definitely recommend Whirlpool refrigerators to my clients. There is no doubt that my refrigerator model is on par with the similar models of "luxury" brands such as Viking, Subzero, etc... I definitely look forward to trying other Whirlpool appliances in the future.
Good job Team Whirlpool, keep up the great work in design, innovation, and customer service!
Originally posted on Whirlpool.com
Yes, I recommend this product
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We love this refrigerator!
bikerjff
10/8/2018
After just a few weeks of ownership we are delighted with this refrigerator. The counter depth works extremely well in our kitchen, and despite the reduced depth we seem to have plenty of space as compared to our older and deeper Whirlpool refrigerator. The finish is lovely and seems like it will not require a lot of upkeep.
The water and ice dispenser works very well and the touch controls for those are well designed and easy to use. The shelving including the freezer bins are well designed. Noise seems no greater than with our old model.
My only complaint is with the Whirlpool web site. Although I have registered our 3 Whirlpool appliances and created a personal account, I can't see any indication on the site identifying the specific appliances we own, thus I question the value of having a personal account including a "Dashboard" that tells me nothing about what we own.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Lot of room
Joe324
10/8/2018
Only had it a week, storage good, I am concerned about temperature not keeping at it's setting of 37 degrees, set by Whirlpoo.l It is reading anywhere from 41 to 45 with a good thermometer that displays high and lows in a 48 hr period. Keeping an eye on it, did not contact Whirlpool as of yet.Reading is usually around 42 - 43 degrees
Originally posted on Whirlpool.com
Yes, I recommend this product
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Counter depth matters
Wsonnenb
10/3/2018
The few inches fewer intrusion into the moderate sized kitchen makes all the difference. Replaced a regular depth Whirlpool side by side with counter depth French door/ lower freezer, and it was definitely worth it.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Exceeds Expectations
DeborahB
9/25/2018
We've had this unit for about a month and really love it! The best feature is the way the new genius design eliminates the bulky interior ice maker by building it flush within the left-side door panel. There's not much shelf adjustability, but haven't found that problematic so far. Plenty of nooks and crannies for those many odd sized and shaped containers we all have. However, when the water line refills, there's a noticeable noise that kicks in. Again, we noticed it at first, but no big deal overall. Best fridge organization ever! Don't hesitate on this one!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Tons of Space!
Lovespinotnoir
9/20/2018
We have had this refrigerator for about two weeks. Prior to this we had a fullsize Whirlpool side by side refrigerator. I was so nervous that I would not have enough space in this refrigerator...but there is SO MUCH SPACE!!! I couldn't be happier with this purchase. The bottom freezer has taken some getting use to, but the niceness of the french door refrigerator portion has made up for it. Also, this refrigerator makes the best ICE! The cubes are on the smaller side. One last thing. The refrigerator is SILENT!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great all over
Blacbeauty
9/12/2018
I bought this about a month ago it is great and my family lives it
Originally posted on Whirlpool.com
Yes, I recommend this product
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lots of room
JollyK
9/7/2018
Amazingly open inside with the ice maker hidden in the door! Cubic footage much more usable than our previous fridge.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great
Blacbeauty
9/6/2018
I've only had it about a month and we love it. There's a lot of space.
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Yes, I recommend this product
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Good value
Savannah Cappy
9/4/2018
Two weeks into ownership and everything is good. We purchased during July 4 sale and got a good price. Delivery time was overly long but it must be a popular machine. Only suggestion is to add a freezer bin to store extra ice.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Love the double refr doors
Dan W 49
8/27/2018
Bought this because our dishwasher door won't open with standard refr in that space. Working out great. Love all the extras, ie programed fill, ice and water in the door.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Nice refrigerator
Kimsfridge12
8/24/2018
Milk cartons are awkward to fit in but that may be to allow enough room elsewhere. I love my new refrigerator. The freezer holds more than one would think. Above in the fridge it is possible to organize or place items so the items or at least the categories are visible. The French door width is so helpful for spotting and grasping things. I love the outside water and ice. Kids can serve themselves.
Originally posted on Whirlpool.com
Yes, I recommend this product
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slow to fix problems, 12 technician calls
ddirks
8/19/2018
There was no delivery set up. There is still blue tape on the shelves and it was never leveled. The truckers brought it in and left it in the kitchen. It did not fit where the last unit fit same model and six months older.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Love, love. love this fridge!!!!
Pots
8/13/2018
Outside look, fingerprint proof stainless steel. overall features, small ice cubes, well lit, just so well thought out! I feel like it is Christmas every day!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Defective
RettaV
7/30/2018
I received it on July 20th. Refrigerator wouldn't cool below 60 degrees & ice maker didn't work. Whripool is sending replacement but have not received yet.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Love the size and features
Sheri01
7/27/2018
I bought this in June when we remodeled our kitchen. Live the style. Bought all whirlpool appliances due to the fact they are made in the USA
Originally posted on Whirlpool.com
Yes, I recommend this product
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Awesome Refrigerator
caronlisa
7/26/2018
I absolutely love this counter depth refrigerator - it keeps me so organized
Originally posted on Whirlpool.com
Yes, I recommend this product
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Somewhat disappointed
CM2018
7/24/2018
I have had my Whirlpool refrigerator for a month. I hadn't seen it before it was delivered. It isn't what I expected. I had the adjustable shelves in the doors fall off. The shelves don't fit snugly. The freezer pull out drawer sounds loose and does roll smoothly.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Love it
Alfie1991
7/23/2018
Love it! Great job! Great product! Ice maker is perfect!
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Yes, I recommend this product
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I love the ice maker in the door
Chrissy571
7/18/2018
I bought this refrigerator a month ago and it is great!!!! Spacious and easy access to everything in the fridge and freezer.
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Yes, I recommend this product
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Super quiet
javelmass
7/11/2018
Bought this for our new home and we love it. Big difference from our last fridge.
Definitely would buy whirpool again
Originally posted on Whirlpool.com
Yes, I recommend this product
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